Terms Conditions & Privacy Page

Mold Dog USA - Terms and Conditions

1. Scope of Services:

Mold Dog USA provides K9 mold detection services. Our trained dogs and handlers will conduct a visual and olfactory inspection of the property to identify potential mold presence.
This inspection is a non-invasive assessment. We do not perform any invasive testing, such as wall demolition or sample collection.
The K9 inspection is one tool to use in an overall mold investigation, and is not the only tool that should be used.
We do not write protocol for remediation.

2. Limitations and Disclaimer:

No Guarantees: Mold Dog USA does not guarantee the complete absence of mold or the accuracy of the dog's findings. K9 detection is a highly effective tool, but it is not infallible.
No Liability for Remediation: Mold Dog USA is not responsible for any remediation, remodeling, demolition, or other related costs incurred as a result of our inspection. Any remediation decisions are solely the responsibility of the client.
Third-Party Testing: Mold Dog USA recommends that clients consider independent third-party testing to confirm the presence and type of mold identified by our K9 inspection.
Odor Availability: Client acknowledges that the K9 can only detect mold odor if it is actively available. Mold odor may be contained within walls, under flooring, or in other concealed areas, and may not always be detectable. Additionally, mold odors located at heights exceeding approximately 10 feet, such as in high ceilings (e.g., 18-foot ceilings), are generally beyond the detection range of the K9.
Property Damage: Client acknowledges that Mold Dog USA is not responsible for potential property damage caused by the K9 during the inspection, including but not limited to scratched cabinets, knocked-over lamps, or other incidental damage.
Video Usage: Client acknowledges that if video is taken or used by Mold Dog USA, the client will not receive any compensation for the video performance. These videos are for educational purposes only.

3. Client Responsibilities:

Pet Control: All pets and animals must be securely confined or removed from the premises prior to and during the inspection. Failure to comply will result in the cancellation of the appointment, and any deposits will be retained.

Access: Client must provide clear and unobstructed access to all areas of the property to be inspected.
Safety: Client is responsible for ensuring the safety of the handler and dog on the property. Any known hazards must be disclosed prior to the appointment.

4. Deposits and Cancellations: Mold Dog USA Driving To Client

If driving to clients home- A non-refundable deposit of $250 is required to secure the appointment.
In the event of a cancellation, the $250 deposit will be retained by Mold Dog USA. The client may apply this deposit towards a future booking, provided the new booking is scheduled within three (3) months of the original cancellation date.
Cancellations made less than 48 hours prior to the appointment will result in the forfeiture of the deposit and the client will not be able to use it for future bookings.
Mold Dog USA reserves the right to reschedule or cancel appointments due to unforeseen circumstances.

Non-Refundable Nature (Partial Refund): Mold Dog USA Flying to Client

A non-refundable deposit of 50% of the total estimated service fee is required to secure your appointment and initiate the scheduling process.
The deposit serves as confirmation of your commitment to the scheduled service and covers initial expenses related to travel and preparation.
While the initial deposit is non-refundable, in the event of cancellation by the client, a partial refund may be issued, less any direct expenses already incurred by Mold Dog USA.
Direct expenses include, but are not limited to:
- Fuel costs for the trip.
- Mileage costs $2 per mile.
- Any overnight accommodation costs already paid (if applicable).
- Any non-refundable travel related costs.
Cancellations made less than 48 hours prior to the appointment will result in the forfeiture of the deposit and the client will not be able to use it for future bookings.
Mold Dog USA reserves the right to reschedule or cancel appointments due to unforeseen circumstances.

5. Confidentiality:

Mold Dog USA will keep client information confidential.
Client agrees that Mold Dog USA can use photos and videos of the dog working, but will not disclose the location of the home, or the clients personal information.

6. Indemnification:

Client agrees to indemnify and hold Mold Dog USA, its officers, employees, and agents harmless from any and all claims, liabilities, damages, and expenses (including reasonable attorney's fees) arising out of or related to Client's breach of this agreement or any negligent acts or omissions.

7. Limitation of Liability:

In no event shall Mold Dog USA's liability exceed the amount paid by Client for the services provided under this agreement.

8. Dispute Resolution:

Any disputes arising out of or related to this agreement shall first be submitted to non-binding mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

9. Weather or Unforeseen Delays:

Mold Dog USA reserves the right to reschedule or cancel appointments due to inclement weather, hazardous conditions, or other unforeseen circumstances that may affect the safety or effectiveness of the inspection.

10. Photos and Videos:

All photos and videos taken during the inspection are the sole property of Mold Dog USA. Mold Dog USA reserves the right to use these materials for marketing, training, or other business purposes.

11. Entire Agreement:

This agreement constitutes the entire agreement between Mold Dog USA and the client.

12. Severability and Waiver:

If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The failure of either party to enforce any provision of this agreement shall not constitute a waiver of that provision or any other provision.

13. Force Majeure:

Mold Dog USA shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, and government regulations.

14. Definitions:

"K9": Refers to the trained canine used for mold detection.
"Client": Refers to the individual or entity contracting Mold Dog USA's services.
"Inspection": Refers to the K9 mold detection service provided by Mold Dog USA.
"Odor": Refers to the scent produced by mold that the K9 is trained to detect.

Compliant Statement Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us. It also details our practices regarding text messaging (SMS/MMS) communications.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information: Information you voluntarily provide to us that can identify you personally, such as your name, email address, phone number, physical address, and any other information you choose to provide when contacting us, requesting services, or opting into communications.
Service Information: Details about the services you request, appointment scheduling, and any specific notes related to your property or mold concerns.
Usage Data: Information automatically collected about your activity on our website, such as your IP address, browser type, operating system, pages visited, time spent on pages, referral sources, and access times.
Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies that help us understand your preferences, improve your experience, and analyze website traffic.
SMS/MMS Communication Data: Your phone number, the content of messages sent to and from you, and delivery status information related to text messages.

2. How We Collect Your Information

We collect information through:

Direct Interactions: When you fill out forms on our website, request a quote, schedule an appointment, contact us via phone or email, or specifically opt-in to text messages.
Automated Technologies: As you navigate our website, data is automatically collected using cookies and other tracking technologies.
Third Parties: We may receive information from third-party partners or services that you use and authorize to share data with us.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services (e.g., scheduling K9 mold detection services).
To communicate with you, respond to your inquiries, and provide customer support.
To send you updates, service confirmations, and promotional materials related to our services.
To personalize your experience on our website and improve our services.
To monitor and analyze usage and trends to improve our website's functionality and performance.
To detect, prevent, and address technical issues or security incidents.
To comply with legal obligations and enforce our terms and conditions.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: With trusted third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, website hosting, analytics, marketing, SMS platforms). These parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
Business Transfers: In connection with a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
To Protect Rights: To protect the rights, property, or safety of Mold Dog USA, our customers, or others.

5. SMS/Text Messaging Policy

By providing your phone number to Mold Dog USA, you expressly consent to receive text messages (SMS/MMS) from us. These messages may include:

Appointment Reminders: Notifications regarding your scheduled services.
Service Updates: Information about your ongoing service or inspection status.
Promotional Offers: Marketing messages about our services, special offers, or new products.
Customer Service: Responses to your inquiries or other service-related communications.

Consent & Opt-Out:

You can opt-in to receive text messages by providing your phone number via a web form on our site, replying to a message, or by verbally consenting during a call.
You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us. You may receive a final confirmation message notifying you of your successful opt-out.
For assistance, reply "HELP" to any message or contact us at 307-206-5370 or info@molddogusa.com

Message Frequency & Costs:

Message frequency will vary depending on your interactions with us and your service needs.
Message and data rates may apply from your mobile carrier. Mold Dog USA is not responsible for any charges incurred from your mobile carrier for text messages.
Not all mobile devices or carriers may support the text messaging service. We are not liable for delayed or undelivered messages.

Data Collected:

When you opt-in to our text messaging service, we collect your phone number and the content of your messages. We use this information solely to send and receive messages as authorized by you and to track message delivery status.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Cookies: Small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Web Beacons/Pixels: Electronic files used to record information about how you browse the Service.

These technologies are used to enhance your experience, analyze trends, administer the website, track users' movements around the site, and gather demographic information about our user base as a whole.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction/Rectification: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Opt-Out of Marketing: Opt-out of receiving marketing communications, including text messages, at any time.
Data Portability: Request a copy of your personal information in a structured, machine-readable format.
Withdraw Consent: Withdraw your consent where we rely on consent to process your personal information.

To exercise any of these rights, please contact us at info@molddogusa.com. We will respond to your request in accordance with applicable law.

8. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers. If you believe a child under 18 has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.